Servicing and Refund Policy

We guarantee to build a free demo design showing you how your new website can look. There is absolutely no cost or obligation to see our design, we just want to show you what we're capable of.

Upon purchase of one of our website packages, we do offer a 30 Day 100% Money-back Guarantee.  On the receipt of payment of your website set up cost, you will have 30 days to change your mind if you are not completely satisfied and we have not met your needs, we will refund you your initial set up cost.

If after the 30 days, you want to cancel, you are free to cancel anytime, but you will not be refunded the initial set up cost, nor any monthly hosting costs.

If you cancel, you also will not be able to take the website with you to different hosting. In essence, we cannot "give you" your website. Also, if your monthly payments discontinue for any reason, your website will be shut down until payments are made again. Your monthly hosting payment is for space on our server.

Domain name registration: If we manage your domain name for you, neglect to pay for the annual registration will also result in the shutting down of your website.

Please note the industry types we do not service: adult, drugs, and violence.  We do have the right to refuse service.  If what you want goes against our morals or ethical beliefs - we may deny building that website for you.

Please contact us, if you have additional questions.

Masoba Web Design - Completing your site Policy

Your website must be finished and live on the web within 30 days of purchase date.

If your website is not complete at this time, you can choose to "park" the website for $10/month. This will hold your website until you are ready to complete it.  Simply email us at

**PLEASE NOTICE: Your website will be deleted upon you indicating that you no longer need your website, or if it has been more then 30 days without any response - We will assume you no longer need your website. There will be no refunds given since this will be past the 30 day period
Parking your website
Your website can be parked for a maximum of 12 months (12 billing cycles). After 12 months you will need to have it ready to be taken live or it will be deleted.

If you miss one of the parking payments ($10) or discontinue paying you will have 7 days to update your payment method with us and continue payments. If we do not receive a response from you or updated payment within the 7 days, we will assume you no longer want your website and so it will be deleted.

After deleting your website

If you want the website AFTER it has already been deleted, you will need to repurchase the website at our current website rates and we will start over on the build of it.